Once an order is confirmed, S O Farms will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

In case of Damaged product 

• We will be happy to re send and replace the product and it will take 7 to 10 days, S O Farms needs to be notified of damaged product within 2 days from delivery date via email to Sanatanaorganicfarms@gmail.com 
• In the email, order number, image of invoice, 1 outer box image, 2 clear images & we also need unboxing videos of damaged products to be sent. 
• In case of multiple item shipments, only the affected product can be returned and replaced.
• We will be happy to re-send and replace the product(s) promptly  and we will work with you on providing an amicable solution.
• Email will be responded to within 24-48 hrs. and full assistance will be provided thereafter. 

In case of Missing product

• S O Farms needs to be notified of missing product within 2 days from delivery date via email to Sanatanaorganicfarms@gmail.com
• In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box & unboxing video with all items received to be sent. 
• We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product

• S O Farms needs to be notified of spoilage of product within 2 days from delivery date via email to Sanatanaorganicfarms@gmail.com
• In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 
• We will be unable to accept returns due to variance in taste, texture, color or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
• We will work with you on providing an amicable solution. 
• Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 
• Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter. 

To start a return, you can contact us at sanathanaorganicfarms@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sanathanaorganicfarms@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item and share pictures of the damaged goods, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It may take 5 to 7 days